How Can We Help?
We're always ready to help in any way we can. Answer to our top asked questions can be found below. If you can't find the answer you're looking for, use the form below to reach out to us or shoot a quick email to help@thecostumeemporium.com and we'll get back to you right away.
Frequently Asked Questions
Can I Return An Item If I Don't Like It?
Most items can be returned within 30 days as long as they have not been opened.
Some items, like wigs, undergarments, cosmetics, etc. are not returnable.
Click the "Returns & Exchanges" button above for more details.
What If An Item Is Damaged In Shipment?
If you receive an item that arrives in a box that shows damage, please inspect all items in the box carefully. if you find any damage, take photos of the items and the box they arrived in and send them to us immediately.
If a package arrives badly damaged, please reject delivery of the package and notify us immediately so we can take care of it for you.
How Long Will It Take To Receive My Order?
We ship most orders within 24 hours Monday-Friday - barring holidays.
For standard shipping, most orders will ship via USPS or UPS and arrive to you within 3-5 business days after the order has been processed, depending on your location.
For Expedited orders, you can expect to receive your order within 1-2 days after the order has been processed.
Click the "Shipping Information" button above to learn more.